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Kristen Hassen-Auerbach

Director of Pima Animal Care Center

Kristen Hassen-Auerbach is the Director of Pima Animal Care Center, Pima County’s only open-admissions animal shelter which takes in 17,000 homeless, lost and abandoned pets annually and serves 15,000 animals through animal protection and outreach services. Under her direction, PACC is saving more than 90 percent of the cats and dogs who come to the shelter including orphaned puppies and kittens, pets recovering from illness and injuries, and animals who have been victims of cruelty or neglect. In 2017, she oversaw the opening of the newly-constructed state-of-the-art, animal services facility. Under her leadership, PACC partners with hundreds of rescue and community groups and engages thousands of volunteers and foster families to help achieve its mission.


Kristen has received national recognition for her innovative, lifesaving programs. At PACC, she’s created the largest pet foster care program in the United States, with nearly 5,000 animals sent to foster just this year. Because of the success of this program, PACC received a large grant to lead a training initiative that funds dozens of shelters around the U.S. to attend four-day ‘apprenticeships’ to learn about PACC programs and operations. Outside the shelter, Kristen has developed partnerships to build a community outreach program focused on providing resources for pets owned by people facing homelessness and extreme poverty. Kristen also presents and writes regularly on a variety of subjects, including breed labeling, reduction of shelter intake, innovative foster care and social media for animal welfare leadership. Her efforts have been featured in numerous national publications and websites, such as Animal Sheltering magazine, the Huffington Post, BarkPost, the Dodo and Buzzfeed, and on TV networks, including CNN, Fox and ABC. Kristen formerly served as the Deputy Director at Austin Animal Center in Austin, Texas as well as the Assistant Director at the Fairfax County Animal Shelter in Fairfax, Virginia.


Friday Feb 28th, 2020

Getting Off the Hamster Wheel

Clock Icon9:00 am - 9:50 am
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Kristen Hassen-Auerbach introduces the concept of how transforming our thinking about animal management and sheltering can lead to more live outcomes, cost-effective solutions for emerging animal management and welfare challenges, and a more fully engaged public.


Defining No Kill

Clock Icon1:30 pm - 2:10 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Want to know what the top-performing shelter directors in the country have to say about the term No Kill? Ryan Clinton moderates this panel with expert voices including Dr. Ellen Jefferson, Kristen Hassen-Auerbach, Rebecca Guinn and Teresa Johnson. Come hear from the people building lifesaving momentum in their communities what this term means for their work.

Saturday Feb 29th, 2020

The Future of Animal Shelter Data

Clock Icon4:10 pm - 5:10 pm
Map Icon Capitol A-C, Sheraton Austin at the Capitol

Building a Foster-centric Organization

Clock Icon5:30 pm - 6:10 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

What does it mean to be foster-centric? Learn from the people who have elevated foster care from a sidelines shelter program to a best practice.

Sunday Mar 1st, 2020

Imagining the Future of Animal Welfare

Clock Icon9:00 am - 10:00 am
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Hear from some of the most influential voices animal welfare as they imagine what future holds for homeless pets.


Get Your Boss to Say Yes!: Piloting New Programs in Shelters Workshop

Clock Icon3:00 pm - 4:00 pm
Map Icon Capitol E, Sheraton Austin at the Capitol

New ideas can be scary for leaders. Follow these steps and be ready to take an idea to your boss and hear 'yes!'


Conference Closing: What Pets Deserve a Radical Rethinking of the Role of Animal Welfare

Clock Icon5:30 pm - 6:10 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

How can every shelter pet, everywhere be given a chance at life?


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